Frequently Asked Questions

It is a good idea to contact the moving companies you are considering for your move with as much notice as possible. It is ideal to have companies provide an estimated five to six weeks prior to your desired move date. Try to select the moving company four weeks before your moving date. Be sure to sign the Estimate/Order for Service and confirm your packing, pick-up, and delivery dates.

All moving companies are required by federal law to make Your Rights and Responsibilities When You Move available to customers. Your primary responsibility as outlined by the Federal Motor Carrier Safety Administration is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. You should talk to your mover if you have further questions. The moving company will also furnish you with additional information describing its procedure for handling your questions and complaints, and a telephone number you can call to obtain additional information about your move.

Yes, the driver will load the boxes that you packed as long as the driver deems them safe for transport. Please note, the liability coverage for boxes that you pack yourself is not the same as the liability coverage available to you for carrier-packed boxes.

Fox wants your belongings to arrive at your new home safe and sound. That means not moving certain items. Aerosol cans and hazardous materials are unsafe for transportation on a moving van. In addition, perishable items and those of personal importance are recommended for your individual transport.

We recommend you do not pack or ship your fine jewelry, precious metals, important papers (titles, tax forms, bank books, deeds, etc.), medical and dental records, prescriptions, coins, currency, stock certificates, notes, or bonds. These items should be carried with you during your move.

Yes, Fox has the capability to transport your automobile. There are several options for this service, including in-van service or use of a third-party carrier. If you elect to use in-van service, your automobile will be transported on or behind our moving truck with your household goods. You can also elect to use a third-party carrier to transport your vehicle. Whichever option you choose, Fox can arrange this service for you.

When your Fox driver arrives at your home, he will conduct an initial walk-through of your home. Be sure to let the driver know what items are to be shipped, and what will stay. The driver and his crew will then prepare your house by protecting the floors and doorways. Once loading is ready to begin, the driver will use the inventory form to document the items, and their condition, going on the truck. Items will be properly padded and protected going on the truck. After your belongings are loaded on the truck the driver will ask you to sign some paperwork, including the Bill of Lading, High-Value Inventory, and Inventory.

Fox Delivery and Designer Logistics strive to deliver the highest level of service with each move. The company does not require customers to tip their movers nor is a gratuity included in your moving fees. Although tipping is not part of Fox’s policy, it is greatly appreciated, especially if your movers have done an exceptional job. If you feel the service received during your move warrants a tip, you can determine this by calculating a percentage of your moving charges (anywhere from 5-15 percent) or give a flat rate per person ($10-100). Consider the distance of your move and difficulty of the services performed when determining your gratuity. It’s also possible to express your gratitude in ways other than money. Having water available throughout the day and/or making lunch available to the crew can go a long way in expressing your satisfaction. Completing our survey after your move is complete and posting online reviews are easy ways to ensure your positive experience is noted. Fox regularly recognizes its employees based on positive customer feedback received. If you choose to tip your moving crew, it is recommended to give the tip to the Fox driver so that he or she can disperse among the rest of the crew.

Based on the weight of your belonging and the distance they’re being transported, your local Fox agent will provide you with a range of days during which your belongings will be delivered. Your driver will contact you 48 hours prior to the delivery of your belongings. Ensure that the driver has your destination contact information prior to his departure from your origin residence.